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Property Management FAQs

When looking to hire an apartment management company, people often have various questions to ensure they're making the right choice. Here are some frequently asked questions (FAQs) in this context:

How long has Epic Asset Management been in business, and what is the size of your portfolio?

Epic Asset Management has been in business since 1962, our management portfolio can vary based on acquisitions, sales, and new management contracts, but averages about 6,000 apartment homes in the Puget Sound Market.

What services do you offer?

Epic Asset Management offers full operational management services for multifamily properties of 75 units or greater. We have a tenured team with a comprehensive backgrounds of management expertise that includes:

  • Development Consultation
  • Lease-ups
  • Acquisition Rehabilitation
  • Due Diligence
  • Full Asset Rehabilitation
  • Asset Repositioning Consultation
  • Integration technology services
  • Marketing communication services
  • Revenue Management
  • Occupancy Management Services (comprehensive screening and collections management)
  • Career Development and Human Resources
  • Accounting Services and Financial reporting

How do you handle tenant screening and selection?

Epic Asset Management uses best-in-class property management software to screen potential residents based on State and county real estate law. Potential residents are not only screened to the most up-to-date screening criteria, they also are vetted through fraud detection software. What is your approach to rent collection and handling late payments? Occupancy Management Services is a dedicated team within Epic focused on achieving and maintaining the lowest delinquency in the industry. We achieve this by tracking and updating delinquency by property daily, ensuring properties send notices on time and accurately, keeping up to date on local and state laws related to delinquency monitoring and tracking eviction files, attending court hearings, and recording historic delinquency numbers for analysis

How do you handle maintenance and repairs?

Maintenance teams are assigned to properties based on the size of each community. Residents have access to an online work order portal. Through this portal, residents can communicate maintenance and repair needs and a permanent trackable document will be created and added to that residents file.

How do you handle emergencies or after-hours issues?

Epic Asset Management has a 24-hour after-hours call team available for all properties.

What sets Epic Asset Management apart from other property management firms?

In our pursuit of excellence, we go beyond the ordinary to cultivate a distinctive approach. Our commitment extends beyond providing a spectrum of multifamily operational services. We embrace a warm professionalism that sets us apart, ensuring meticulous attention to detail in maintenance, construction, due diligence, market analysis, financial services, repositioning analysis, and other strategic portfolio services. By choosing us, you're not just gaining expertise; you're securing a partnership built on warmth, professionalism, and a shared dedication to your success.

How do you ensure compliance with local landlord-tenant laws and regulations?

Epic Asset Management holds memberships with organizations such as the Washington Multifamily Housing Association to ensure that government affairs updates are always timely and accurate.

What technology or software do you use to manage properties and communicate with clients?

Epic Asset Management uses best-in-class Property Management Software, and we invest in tools within the software to maximize a competitive advantage. Our business intelligence, property and resident insurance, receivables, revenue management, screening, telecom, and utilities platforms optimize performance at the property and portfolio levels.

Can you assist with marketing vacant units and setting competitive rental rates?

This is what we do at Epic, we have internal metrics to ensure that once a notice is received an apartment can be marketed and preleased. On-site team members have several tools available to evaluate and set competitive rental rates.

Do you have any certifications or affiliations with professional organizations in property management?

At Epic we believe in helping our team members grow through education, each year we provide scholarships to Epic team members to obtain credentials through the National Apartment Association. Please enjoy the credential spotlight below on our own Tatiana Hubbard, CALP who just finished her CAM classes at the Washington Multifamily Housing Association, WMFHA.
The Leadership of Epic Asset Management, Andrew Hermer and Amy Williams-McMeekin are Managing Brokers with Amy Williams-McMeekin being the Designated Broker of Epic Asset Management. Regional Manager, Crystal West holds a Washington State Brokers license in addition to a CAM designation from the National Apartment Association.